COURSE OVERVIEW:

Welcome to the Optimising Team Performance & Overcoming Challenges course. This program will equip you with practical behavioural insights, communication tools, and relationship-building strategies required to lead teams through difficult interactions, reduce conflict, and strengthen collaboration. You will explore the patterns behind unwanted workplace behaviours, how individual intentions shape communication, and how teams can respond constructively to challenging dynamics. This course also examines how to adjust your own approach, understand team members’ motives, and develop the interpersonal skills needed to guide diverse personalities toward positive performance outcomes.

This course begins by examining how to recognise the 10 most unwanted behaviours in your team, followed by how different people react to these behaviours based on temperament, experience, and personal triggers. You will explore how to recognise the part you play in difficult interactions, how to choose an appropriate response, and why difficult behaviours fall into recognisable patterns—yet still require situational judgement. This section also introduces the four intents that drive behaviour, how these intents interact, and how they shape communication patterns that influence team performance.

The next learning area focuses on behavioural drivers and difficult patterns. You will explore how the intent to get it done can create controlling behaviours, including those found in the Panzer, Shooter, and Know-It-All types. You will also examine the controlling patterns associated with the Complainer, No Person, and Zero Person, and how the second intent—to get it right—can lead to perfectionist behaviours that restrict collaboration. This section further explores the third intent—the desire to get along—and how it may create approval-seeking behaviours in the Bomb, Friendly Shooter, and Think-They-Know-It-All. You will also explore the fourth intent—to get appreciated—and how attention-seeking behaviours emerge when individuals feel threatened or overlooked. Through this lens, you will gain insight into how predictable behaviour patterns form, and how to recognise signs of threatened intent early.

A further part of the program examines communication strategies to reduce tension and strengthen understanding. You will explore how to reduce differences between yourself and others, why you must blend before you redirect, and the distinction between listening to understand and speaking to be understood. This section introduces techniques for listening deeply, reaching insight, expressing yourself clearly, and projecting confidence in ways that encourage positive intent from others. You will also learn how to “expect the best” from team members and how this mindset influences team dynamics and behavioural change.

The final learning area focuses on practical approaches to bring out the best in each behavioural type. You will explore how to work constructively with the Panzer, Shooter, Know-It-All, Think-They-Know-It-All, Bomb, Amen Person, Perhaps Person, Zero Person, No Person, and Complainer. For each type, the course provides guidance on how to redirect difficult behaviours, reinforce strengths, and prevent escalation. These strategies empower leaders and team members to transform challenging interactions into opportunities for growth, understanding, and improved performance.

By the end of this course you will be able to recognise behavioural patterns, interpret the intents behind difficult actions, communicate with greater clarity and empathy, reduce conflict, and apply tailored strategies to bring out the best in every personality type—ultimately creating a more cohesive, high-performing team environment.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• How to recognise the 10 most unwanted behaviours in your team?
• How everybody reacts differently to these types of behaviour?
• How to recognise the part you play?
• How to choose your approach?
• How difficult behaviours fit into types, but each situation is different?
• The importance of the four intents and their dynamics
• How behaviours are driven by each type of intent?
• How to be attentive to communication patterns?
• The difficult controlling behaviours found in the Panzer
• The difficult controlling behaviours found in the Shooter
• The difficult controlling behaviours found in the Know-It-All
• How the first intent to get it done can lead to controlling behaviours?
• The difficult controlling behaviours found in the Complainer
• The difficult controlling behaviours found in the No Person
• The difficult controlling behaviours found in the Zero Person
• How the second intent to get it right can lead to perfectionist behaviours?
• The difficult controlling behaviours found in the Zero Person
• The difficult controlling behaviours found in the Amen Person
• The difficult controlling behaviours found in the Perhaps Person
• How the third intent to get along can lead to approval-seeking behaviours?
• The difficult controlling behaviours found in the Bomb
• The difficult controlling behaviours found in the Friendly Shooter
• The difficult controlling behaviours found in the Think-They-Know-It-All
• How the fourth intent to get appreciated can lead to attention-seeking behaviours?
• How to recognise the results of threatened intents?
• How each intent leads to predictable kinds of behaviours?
• How to reduce the differences between yourself and the other person?
• Why blend before you redirect, whether you’re listening to understand or speaking to be understood?
• How to listen to understand?
• How to reach a deeper understanding?
• How to speak to be understood?
• How to project and expect the best?
• How to bring out the best in the Panzer?
• How to bring out the best in the Shooter?
• How to bring out the best in the Know-It-All?
• How to bring out the best in the Think-They-Know-It-All?
• How to bring out the best in the Bomb?
• How to bring out the best in the Amen Person?
• How to bring out the best in the Perhaps Person?
• How to bring out the best in the Zero Person?
• How to bring out the best in the No Person?
• How to bring out the best in the Complainer?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.